FAQ

Huel has not been designed as a weight loss product but can be used as part of a fat loss diet. The key point to note for fat loss is to be in a calorie deficit over time; therefore you could eat less calories than the body uses to function per day, or by expending more calories via activity and exercise. Huel can help because it’s easy to track your calorie intake, provides complex carbohydrates and essential fats, while being high in fiber and protein which can help to keep you satiated between meals.

Click here to read an article about fat loss.

Head to our Build your own Bundle page where you can create your own mix of products from our range. Your choice of products, add in single Ready-to-drink bottles and Bars, and easily swap your selection in your Account if you fancy a change.

Or, if you want to leave the choice up to us, try our Bestseller Bundle for a selection of some of our favorites.

It's super easy to amend your subscription online!

Just login to your account and here you can do a number of things including updating your details, skipping a delivery or cancelling your subscription. Follow our Huel Subscription Guide for helpful steps.

You will get a shipping confirmation email when your order has been picked up by our carrier usually within a day or two after your order confirmation email is received. You will be able to view your tracking by following the link provided in the email.

Alternatively you can check your tracking updates by logging onto your account area on the Huel site!

If you would like the tracking confirmed or it doesn’t seem clear, then please get in touch with your order number, as we’d be more than happy to take a look for you.

Ah no - sorry to hear you've had some issues with your order. We will be sure to get this fixed for you ASAP.

If you send us an email or a message on WhatsApp with your order number and detail the issue, we'll promptly resolve it for you.

We work quickly to pick and pack your items. Unfortunately, this means your order can't be amended. This includes swapping products or changing payment methods.

However we can attempt, but cannot guarantee, the cancellation of your order if the request is in good time after the charge has gone through.

If you send us an email or a message on WhatsApp with your order number and detail the cancellation or amendment, we will try get that sorted for you right away.

You can always return any unwanted orders to us for a refund.

Yes! Any unopened items (Boxes - Ready-to-drink and Pouches - Hot & Savory, Powder) can be returned to us within 30 days of delivery for a refund.

Login to your account and you'll be able to request a return under the returns section, on the left of your account page.

Our standard shipping time is 3-6 business days. Please always refer to your tracking link which can be found in your Shipment Confirmation email. In some cases, deliveries may take longer due to safety precautions in our fulfillment center and carrier transportation delays.

We now also offer priority shipping. See more below.

Good news! We now offer priority shipping via UPS and have implemented a priority fulfillment process at our US distribution centers. Order by 1pm for delivery in 1-2 business days.

The cost of priority shipping is based on shipment weight and will be calculated at checkout.

Please note that priority shipping is only available on orders shipping within the contiguous United States. P.O. boxes and orders containing Huelwear are excluded.

Our streamlined order processing system prohibits amendments, such as product swaps or changes to payment methods. While we'll make an effort to promptly cancel orders after charges, it's not guaranteed.

You can always return any unwanted orders to us for a refund.

Yes! Any unopened items (Boxes - Ready-to-drink Pouches - Instant Meals, Powder) can be returned to us within 30 days of delivery for a refund. Take a look at our Returns Policy for more information.

You will get a shipping confirmation email when your order has been picked up by our carrier usually within a day or two after your order confirmation email is received. You will be able to view your tracking by following the link provided in the email.

Alternatively you can check your tracking updates by logging onto your account area on the Huel site!

If you would like the tracking confirmed or it doesn’t seem clear, then please get in touch with your order number, as we’d be more than happy to take a look for you.

Orders are typically delivered within 30 business days when shipping to an APO/FPO address. In some circumstances, it can take longer depending on your location overseas.

The good news is, shipping is free on most orders over $65. If your order is under $65, a small shipping fee of $9 will be charged.

We do! Delivery to these locations will be longer than our typical delivery window, see below for average delivery timelines:

• Puerto Rico - 6-10 business days
• US Virgin Islands - 6-10 business days
• Guam, American Samoa, Northern Mariana Islands - 15-30 business days

Absolutely! Generally speaking, in order to lose 1lb of fat, you need to consume 500 calories less than you need per day and to gain 1lb of fat, you should eat 500 calories more. Huel is a great way to accurately calculate your calorie intake while ensuring you’re not compromising on nutrition.Take a look at our Guide to Fat Loss or Guide to Gaining Weight to get started.

The skepticism of liquid diets is often due to lack of chewing (therefore leading to incomplete digestion). Digestion does begin with chewing; it starts the breakdown of solid food to increase the surface area.

However, with liquid diets, this has already been done for you. Huel has fine milled oats as the carb source, which are a lot easier to break down further than whole oats. Also, peristalsis remains active throughout the alimentary canal, as we’ve addressed this with good levels of soluble and insoluble fibers in Huel.

Yes, Huel products can suit those with type 1 and type 2 diabetes. As with all food, if you're using medication or following specific dietary recommendations to help control your diabetes, you should appropriately structure your intake of Huel products. Which products you choose depends on your needs and preferences.

Our products are made from oats and are high in fiber. As with all food, if you're using medication to help control your diabetes, you should structure your intake of Huel appropriately. Huel Powder and Ready-to-drink are low in sugar, have a low-GI and you can accurately measure the amount of carbohydrate you're consuming each meal; this may be useful depending on what medication or insulin regimen you're following.

The contribution of total energy intake that comes from carbohydrate is between 35% and 42% – depending on the Huel product – levels that tie in well with American Diabetes Association recommendations. Indeed, for diabetics who count their carbs to help manage their blood glucose levels (as detailed on the American Diabetes Association website), please look at the Nutrition information of Huel; for example, a 2 scoop meal of Huel Powder provides 46g of carbohydrate.

If you've had surgery on your esophagus or stomach, which has resulted in partial or total removal, you may still benefit from having Huel Hot & Savory, Powder, and Ready-to-drink. Follow the guidance you've been given as you would for other foods. One symptom you should have been made aware of by medical staff is dumping syndrome. This is where the transit time for food will be much quicker and could cause rebound hypoglycemia (low blood sugar levels). However, to be cautious, we recommend you keep your servings smaller and spread throughout the day. Obviously this depends on your requirements and if you're consuming Huel for 100% of your nutrition. If you’re having 100% Huel, we suggest you work up to this level over 1-2 weeks rather than going straight to a 100% intake.

Some gastrointestinal surgery can result in reduced absorption and increased requirements for certain nutrients, so we recommend you discuss Huel with your clinical staff before making it a regular part of your diet.

Most Huel products are fine to have during pregnancy, but our meal, protein powder, and bar products should be limited to one serving per day as there are different nutritional requirements during this period. This is because Huel is rich in vitamins and minerals, so sticking to one serving can help to avoid excess vitamin and mineral intake. During pregnancy, people are often advised to take a prenatal vitamin to meet some of their increased nutrient needs. Therefore, consuming lots of Huel on top of that & a well rounded diet could lead to a vitamin overload, and it is important to be cautious of that especially with vitamin A.

If you have questions about suitability we suggest that you discuss this with your doctor, in case there are any clinically specific reasons why they wouldn’t be suitable.

Please note: Due to the high levels of vitamins and minerals, Huel Daily Greens and Energy+ are NOT suitable for use during pregnancy or for nursing mothers.

Consuming Huel Powder and Huel Ready-to-drink may be okay if your diverticular disease is in remission, but we do advise caution and discuss Huel with your doctor before making it a regular part of your diet. If you're in an active diverticulitis phase, the ground flaxseed may get caught up in diverticular pockets and cause irritation, so we suggest avoiding Huel products. Please note that Huel Hot & Savory is unsuitable if you have diverticulosis (both in remission and active).

Yes. Huel is safe for children above 4 years of age to include in moderation as part of a balanced, varied diet, but please give our Children, Adolescents and Huel guide a read. Huel is not suitable for babies or infants below or during weaning age as there are different nutritional requirements for this age group.

Huel products contain proteins derived from pea. While peas may be high in histamine in their natural form, Huel uses a pea protein isolate and almost everything else, including histamine, is removed in the process. Huel Powder is therefore low histamine. One note regarding our Coffee Caramel Huel Black Edition. This flavor also contains less than 0.5 mg of histamine per serving.

Huel Powders can be a suitable food option for an individual with IBS as it is low FODMAP. However, we recommend starting with half a serving (one scoop) and seeing how you tolerate it due to the fiber content. Additionally, as quantity is also important to consider with IBS and FODMAPs, some people may wish to limit their intake to no more than 2 scoops per serving.

Of note, Huel Instant Meals, Huel Ready to Drink, Complete Protein and Complete Nutrition Bar are not low FODMAP so they may not be suitable for some people who have IBS.

Yes! The vitamin and mineral blend in our Huel products is included to bump up the vitamins and minerals that aren't there in sufficient amounts to meet the recommended intake. Some vitamin and mineral supplements aren't absorbed well, but this is due to the pill's contents or the form of the micronutrient used in the blend. All forms used in the Huel vitamin and mineral blend are readily absorbed to provide adequate nutrition. Read more about the Vitamins and Minerals in Huel.

Some people don’t like the inclusion of sucralose in our Huel products as it’s an artificial sweetener. We use sucralose for a number of reasons:

1. It doesn’t add any calories or carbohydrates which means the nutritional value of our products is protected
2. It’s a much healthier option than many other sweeteners
3. We only have to use a tiny amount as it’s 600 times sweeter than sugar, which allows us to provide a delicious and sweet flavor without adding loads of sugar.

We do offer an Unflavored & Unsweetened Huel Powder which doesn't contain any sucralose, and Huel Black Edition contains all-natural sweeteners.

Hot & Savory doesn't contain any sweetener.

Read more about sucralose in our Guide to Sucralose.

Yes. Our combination of different protein sources in our Huel products means they have a perfect Protein Digestibility-Corrected Amino Acid Score (PDCAAS) of 1.0. This is the same score as other animal-based proteins and is more than enough to ensure all essential amino acids are supplied and that the protein in Huel Powder has high bioavailability.Read more about protein in our Guide to Protein, Digestion and Absorption.

Huel Hot & Savory has a GI of:
Tomato & Herb - 23
Thai Green Curry - 19
Mexican Chilli - 31

Huel Powder (Vanilla) has a GI of 16.

Huel Black Edition (Vanilla) has a GI of 19.

Huel Ready-to-drink (Vanilla) has a GI of 25.

Read our article about the Glycemic Index.

Huel Powder and Black Edition are low FODMAP.

Huel Hot & Savory, Huel Ready-to-drink, Huel Complete Nutrition Bars, and Huel Complete Protein aren’t low FODMAP.

Read more about FODMAPs here.

Most of the Huelwear range is available in men’s and women’s sizes. However all of our accessories are intended to be unisex.

We do offer sizing guidance on all our clothing. Specific product sizing can be found on the product page. The "Item Measurement" option provides a static breakdown of product and body measurements. If you're still struggling to find your right size, our "Find your fit" option helps recommend you your perfect size based on your specific details. We also provide supporting information such as “slim fit” and the model's height and size they are wearing in our product page images.

If you are still having trouble finding your correct size, please contact us and our Customer Experience team will be in touch to help you find your perfect fit.

No, the free T-Shirt is only included with a first time order of Huel food products such as our Powder and Hot & Savory ranges.

The free gift is going to be a 1% charitable donation of our food and Huelwear profits. This will only be applicable to clothing purchases.

No, we won’t be offering bulk discounts across our Huelwear range.

Yes! You can still use the Refer a Friend scheme to refer your friends to Huel on clothing purchases. To find out more about the scheme, you can check out our referral guide online here.

For a full list of our Official Huel Discount Codes see here.

All orders over $65 will be eligible for free shipping.

Any orders under this value will be subject to a small delivery fee. See here.

Clothing returns are accepted within 30 days from date of purchase. For more in-depth information on clothing returns, please visit our returns page here.

Yes, if you find that the size or color of your item isn’t right for you then you can of course exchange this, as long as the item being exchanged is something of the same price. Instructions on how to do this can be found here.

If you have received a faulty item, we sincerely apologize for any inconvenience caused. Please get in touch with our Customer Experience team who will help fix the problem.

• Please return the item to us (in it's original packaging)
• The item will then be replaced for you
• We will take a receipt before sending out a replacement item

For more in-depth information on clothing returns, please visit our returns page here.

Our loyalty club schemes are designed to be simple and easy to understand. All you need to do is enjoy Huel, and we'll take care of the rewards. However, if you have any questions about how it all works, we've compiled a list of frequently asked questions and answers below.

We also have a helpful article that you can read.

Alternatively please feel free to contact us via support@huel.com or on our social channels.

Your shaker and tee will be added to your order at the checkout stage on your next purchase. It will then be delivered alongside your order.

When you hit your milestone you should have been sent an email congratulating you. There is a link in this email for you to add your t-shirt size and other details. We’ll then remember this information for the next time you complete an order.

Don’t worry, our exclusive shaker and tee is on us, and comes free with your next order.